Shipping Policy

We offer free first class shipping to the contiguous United States for all orders over $125.

Faster shipping is available at an additional cost.

Return & Exchange Policy

At penelope plum designs, we strive to make each product as perfect as possible, but we know that sometimes, a product is just not right.

  1. To return an item, please contact us at within 10 days of receiving your item.

  2. The item must be unused and in the condition that you received it.

  3. We will email you a return label. Please ship your return within five days of receiving the label.

  4. Be sure to insure and track your package, as we cannot take responsibility for lost returns.

  5. When we receive your return, you will get an email, and we will credit the original card used. Please allow three weeks for your return to be fully processed.